Frequently Asked Questions:
Don't see your question below? Reach out using our Contact page.
Shipping & Orders
How quickly are orders shipped?
Once your order is placed, we'll ship it within 1-2 business days.
Can I return my order?
Unfortunately, returns are not accepted because donations must be made once a purchase is made. However, if there is an issue with your order please contact us using the Contact page, and we may be able to issue you a new Carma Cup, free of charge.
Where do you ship from?
We ship all orders out of Long Island, New York.
Carma Cup Questions
How does it work?
The Carma Cup is easily expanded or collapsed, by pulling or pushing the base of the cup. The lid is sealed best by pressing the lid down along the rim of the cup. The Carma Cup will remain stable on its own when it is expanded, and when the cup is collapsed it will remain collapsed.
How stable are the cups?
These collapsible cups are extremely stable, and hold up their form even with hot or cold liquid. The stainless steal ring prevents the Carma Cup from losing shape, the round triangle base gives added stability, and the lid is spill proof.
How do you decide which charities to partner with?
Every nonprofit that we partner with is a 4 star charity on Charity Navigator, and must meet the highest ratings for financial performance, accountability, and transparency. We only support organizations who demonstrate, and accomplish an impact on important social causes.
Is Carma Cup dishwasher safe?
YES! We recommend rinsing your Carma Cup before the first use, and regularly washing it to keep in prime condition. For best results when cleaning in the dishwasher, we recommend expanding the cup fully.
What are Carma Cups made from?
All Carma Cups are made from BPA free, food grade silicone, with a stainless steal rim and can withstand temperatures of -40 to 500 degrees Fahrenheit. All collapsible cups are manufactured responsibly in China, and the operations meet acceptable standards for quality, fair labor, ethical business practices and environmental responsibility. The factories that develop the collapsible cups are SA8000 certified.
Are Carma Cups spill proof?
When the lid is properly sealed on the Carma Cup, it will be spill proof and can be shaken around on a walk or run. However, we can not guarantee that if something squeezes the cup or pries off the lid, that the cup will remain spill proof. It is best to empty your cup before placing in a backpack or around objects that may become damaged from liquid.
How can my non profit organization work on a partnership together?
Please reach out to us using our Contact page, and we will reply to you as quickly as possible.